Feature Ideas

It would be great to have built-in QR code generation so businesses can easily print a QR code that takes customers straight to the rating page, making it simple and quick to leave feedback.

When a customer completes chat and the business has Google Reviews integration enabled, the AI generates a first-person review summary that the customer can copy with one click and paste directly into the Google Review form.

I propose building a feature that automatically gathers customer ratings and reviews from platforms like Google Reviews and other major review sites into one centralized dashboard. Instead of manually checking multiple platforms, businesses would see all reviews in one place, enriched with AI analysis that identifies recurring issues, sentiment trends, and operational improvement signals. This would help companies react faster, detect patterns earlier, and turn scattered public feedback into structured, actionable strategy.

Dark theme for client ratings with an option to switch on/off.

If a WhatsApp channel contact is detected by system allow owners to use this channel

Add an option for customers to leave feedback as a quick voice note or short selfie video instead of typing. After selecting stars, show 2 buttons: Record voice (up to 30–60s), Record video (up to 15–30s) Auto-generate a text transcript and short summary for the business owner Detect main topic tags (staff, wait time, cleanliness, product quality) from the transcript Let the owner reply with text, or optionally with a voice message Provide privacy controls: consent checkbox, auto-blur background in video, delete request link Why: higher response rate, more emotion and context, faster for customers, better insights for owners.

Add an AI chat assistant that helps businesses analyze customer feedback and ratings. Owners could ask questions like “What are the most common complaints?” or “Why did ratings drop last week?” and the assistant would summarize patterns, highlight root causes, and suggest improvements based on collected feedback data.

Add a small embeddable widget or icon that businesses can place on their website. When visitors click the icon, a simple rating flow opens where customers can leave a quick 1–5 star rating and optional feedback. The feedback is then processed by RateResolver to generate insights and identify improvement opportunities. The widget should be lightweight, easy to embed with a small script, and customizable to match the business website style.

Add a Slack integration that sends instant notifications for new ratings and feedback. Teams receive AI summaries and low-rating alerts directly in Slack, enabling faster response and better coordination without constantly checking the dashboard.

outbound send branded rating invitations to selected customers, trigger the same 1–5 rating flow with AI follow-up, and turn responses into actionable insights that improve service and long-term ratings.

It would be extremely valuable to have the ability to display Famewall reviews directly on my website through an embeddable widget. This would allow businesses to showcase authentic public feedback collected on the platform and increase trust and conversions.

Integrate with CRM systems to automatically sync customers and trigger feedback flows without manual input.

Automate the routine, minimize the effort Automate alerts and set up custom workflows to sidestep crises. We handle your day-to-day tasks, so you can focus on what truly matters - building lasting customer connections.

Provide businesses with contextual insights by comparing their rating against relevant benchmarks, instead of showing isolated scores.

An AI agent that automatically generates smart replies to customer ratings. After a customer leaves a rating, the AI analyzes the score, comment, and sentiment, then suggests a professional response the business owner can send instantly or edit before posting. Example Customer rating: ⭐⭐⭐ “The food was good but the service was slow.” AI suggested reply: “Thank you for your feedback. We’re glad you enjoyed the food. We’re sorry the service felt slow during your visit and we’re working to improve waiting times.” Why it matters Saves time for business owners Ensures professional responses Helps turn negative feedback into improvement opportunities Builds customer trust.